Want to know where your PupFloat™ is? Here's exactly how it works.
Your order timeline
| Stage | Timing | What happens |
|---|---|---|
| 1. Order confirmed | Immediately | Confirmation email lands in your inbox with your order number. |
| 2. Processing | 2–3 business days | We pick, check and pack your jacket. |
| 3. Shipped | Day 3–4 | You get a shipping email with your tracking number. |
| 4. In transit | 6–11 business days | Your parcel makes its way to you. Tracking updates along the route. |
| 5. Delivered | — | Measure, fit, and take it for a swim. |
How to track
- Find the shipping confirmation email from PupFloat™ (check spam — it hides there sometimes).
- Copy the tracking number.
- Paste it into the tracking tool below.
Common questions
My tracking hasn't updated in a few days.
Normal on international routes. Parcels can go quiet for 3–5 days while they move between carriers or clear customs. If there's no movement for 10 days, email us and we'll chase it.
I never got a tracking number.
Check your spam folder first. If it's not there, email us your order number and we'll resend it.
My order arrived in two parcels.
If you ordered more than one item, they may ship separately. Each gets its own tracking number.
Tracking says delivered but nothing arrived.
Check with neighbours and any safe-drop spots, then contact us within 7 days. We'll open a case with the carrier.
Still stuck?
Email us with your order number and we'll look it up. We answer every message within 24 hours on business days. Head to our contact page.