Free shipping on every order
Shipping is free worldwide on all PupFloat™ orders. No minimum spend, no surprise charges at checkout.
Processing time
Orders are picked, checked and packed within 2–3 business days of being placed. Orders made on weekends or public holidays begin processing the next business day.
Delivery time
Once dispatched, standard delivery takes 6–11 business days. Total time from order to doorstep is typically 8–14 business days. Remote destinations, peak seasons and customs inspections can add a few days.
Tracking
You'll receive a shipping confirmation email with a tracking number as soon as your parcel leaves our facility. Full instructions are on our Track Your Order page.
Tracking often goes quiet for 3–5 days while a parcel moves between carriers or clears customs. This is normal. If there is no movement for 10 days, email us and we'll chase it.
Where we ship
We ship worldwide. A small number of destinations are excluded due to carrier restrictions — if we can't ship to your address, we'll contact you and refund you in full.
Customs, duties and taxes
Import duties, taxes and customs charges are not included in the item price or shipping cost. Where they apply, they are the responsibility of the customer and are charged by your local customs authority. We have no control over these charges and cannot predict them.
Split shipments
If you order more than one item, they may ship separately and arrive on different days. Each parcel gets its own tracking number.
Incorrect addresses
Please check your shipping address carefully at checkout. If you spot a mistake, email support@pupfloat.com within 12 hours and we'll correct it. Parcels returned to us because of an incorrect or incomplete address can be reshipped once you cover the reshipping cost.
Lost, delayed or damaged parcels
- Delayed: if your parcel is more than 10 business days past the estimated delivery window, contact us and we'll investigate.
- Marked delivered but missing: check with neighbours and safe-drop locations, then contact us within 7 days.
- Damaged in transit: email us a photo within 7 days of delivery and we'll replace it free of charge.
Questions
Email support@pupfloat.com — we answer within 24 hours on business days.